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Contact Waterpik Customer Service

Waterpik Phone Numbers and Emails

Toll-Free Number:

  • (800) 525-2774
    USA
Call customer service

Customer Service:

  • (888) 226-3042
    CND
  • (800) 525-2020
    Dental Pro

Waterpik Emails:

Customer Service
Send Message
Is this your business?

How to Contact Waterpik?

Most Popular Number:

(800) 525-2774
USA
Total calls: 245 Issues resolved: 20 Last call: Jun 18, 2025
author avatar
PissedConsumer Reporter

The toll-free Waterpik phone number 1-800-525-2774 is for callers in the USA. For Canadians, the Waterpik customer service number is 1-800-525-2020, and anybody can call it at 1-888-226-3042. If you need more information or support regarding Dental Pro, call the dental professional media contact number 1-970-221-6130. By speaking to experts at this number, you can get support and information about aspects such as water flossers and product registration. You can find many of your answers about product support resources online and spare you the time you would have used by calling Waterpik support. You can, for instance, get online help to register your oral health product or find tips for brush heads and other genuine Waterpik brand replacement parts.

You don't have to call customer service if you only want information or help with a not-so-urgent issue. You can send customer service a Waterpik email. This is a convenient way of communicating with the company because you can elaborate on the issue in the email, and you will have a written record of everything. Customer service reads all emails, but you will only receive a response within 2 to 3 working days. You can send your email to either service@waterpik.com or smreviews@waterpik.com.

As a customer, you can request an appointment with senior representatives at Waterpik headquarters if you have complex issues to discuss. The Waterpik office is at the same address as the Waterpik corporate office, namely WaterPik, Inc., 1730 East Prospect Road, Fort Collins, Colorado 80553, United States. This address is also the company's mailing address. However, do not send products to this address unless you have first contacted Customer Service. Another street address is Hunter, One World Trade Center, Fl 68, New York, NY 10007. The dental professional media contact is at WaterPik, Inc., 1730 East Prospect Rd., Fort Collins, CO 80553.

The Waterpik hours when you can speak to a representative at Waterpik customer care are 9 AM to 7 PM EST Monday through Thursday and 9 AM until 4 PM EST Friday. The office is closed on most US public holidays. Please refer to the website for the list of 2025 public holidays. Please contact your local distributor if your product was purchased outside North America.

The Waterpik website is an essential part of the customer care facilities. If you visit the website, you'll find phone numbers and office addresses on the homepage. However, you can access more information by clicking "Customer Service." You can find answers to the most commonly asked questions about oral health products in the FAQs section. Browse this section to get help with maintenance, ordering and support, troubleshooting, and more. The links to the support articles also open doors to applicable information. Alternatively, download the app. It is available on the Apple App Store and Google Play.

Waterpik Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Waterpik Customer Service is rated at 2.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    77% phone 23% email
  • The best phone number to call Waterpik is 8005252774. 87% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 3 minutes.

  • Be prepared for the call as Waterpik may ask you for the following information to identify you as a customer: email, first and last name or phone number.

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PissedConsumer Club

Contact Information

Waterpik Website:

Waterpik Help Center:

Corporate Office Address:

Water Pik, Inc.
1730 East Prospect Road,
Fort Collins, Colorado 80553
United States

Waterpik Customer Service Reviews

2.5 / 5
Average
Guest-6682329
Defective shower head
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Defective shower head !Brand new out of the package , broken setting selector! !horrible customer service!After asking to speak to a manager several times because of poor customer service,I was left on hold !

Had to call back and got the same story !Wanted pictures ! Wanted to Remote video me with the shower head! I had REPEATEDlY stated it was an internal shower head problem and video conferencing mens not necessary! !Was told to return to store because they would take 14 -21days to replace and once replaced the warranty was OVER!

The customer service SUCKED! Both conversations were nothing but stupid questions and pushback to get me off
the phone and for me to return the item to the store ! no help!

Customer resolution was never present in any conversation! Wanted me to argue and jump through hoops with a brand new item , box, and receipt!

Ayala Ygu
Excellent service
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Great, quick and helpful. Very efficient system.

One phone call and the problem is solved. Ill buy a new WaterPik when this one wears out.

Benjimin Ffd
Could get no answer when I called customer service!
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Answer the phone!
It took me three phone calls to finally speak with a representative. Her name was Anna.

She understood my issue I was having with my water pik unit and she was very understanding.
She is sending me a replacement and I could not be happier. I cannot wait to receive it. When the unit works properly it is a wonderful product. I am now going to be a very satisfied customer again.

Hopefully! Thank You Water Pik.

How Good is Waterpik's Customer Service?

Adis Nol
Adis Nol
Feels Satisfied | Dec 14, 2024

Weird

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Ermal Nnq
Ermal Nnq
Feels Satisfied | Nov 21, 2023

Read previous.

Read full quote
Eileen M Drd
Eileen M Drd
Feels Satisfied | Mar 22, 2023

Great and prompt service.

Read full quote
Johnda Gyg
Johnda Gyg
Feels Neutral | Mar 04, 2023

Sufficient

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Cherell Asi
Cherell Asi
Feels Disappointed | Nov 15, 2022

My problem was not resolved. So much for life time warranty. Poor design!

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Summary of Waterpik Customer Service Calls

283 TOTAL
CALLS
02:25 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Waterpik?

Product/ Service Question:

  • “Need to order a part”
  • “Defective Product”
  • “My water flosser broke off in my machine can I replace pik”

Request for Information Question:

  • “Need help”
  • “Question about product”
  • “About a battery”

Return/ Replace Question:

  • “Replacement waterplk”
  • “Replacement of recharging power supply”
  • “Rubber replacement”

Shipping and Delivery Question:

  • “Did not get my order”
  • “Missing part”
  • “Want to speak with someone. Never received my order even though it says delivered”

Payments and Charges Question:

  • “Need new plug in apparatus (charger)”
  • “Toothbrush dosent hold charge”
  • “My cordless waterpik Model WP-560 will no longer charge. I understand it has a lifetime warranty, and I'd love to get it replaced.”

Other Question:

  • “Need part”
  • “Need a waterpik short handled hand held shower head”
  • “I was sent a new power pulse head and the same hsppened”

Compare Waterpik Customer Service To

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