Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Waterpik promoted their WP660 for international use. Having moved overseas and a different power supply, it stopped working.

The same product In the UK is promoted today as suitable for global use however the US product has been changed to show US use only. Waterpik customer service in the US just want to argue and dispute the facts and not accept their responsibilities. I'm left with two WP660 Waterpik's that don't work when I could have used a small transformer and not destroyed $180.

Lesson is not to trust Waterpik as they won't support their product. General language and response for customer service has been very poor.

Product or Service Mentioned: Waterpik Wp-660 Water Flosser.

Reason of review: Poor customer service.

Monetary Loss: $180.

Preferred solution: Let the company propose a solution.

I liked: Great product - i bought two.

I didn't like: Customer service response - wanted to argue, Poor customer service, Deceptive advertising, Customer service was not helpful.

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