Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Update by user Dec 04, 2016

I have received no response from the company

Original review posted by user Nov 04, 2016

I ordered the waterpik and was told full refund if not satisfied. I did not like the product so attempted to return it. The product total was 97.64

I was informed that waterpik would, indeed, refund the total charge, just had to mail back. Then I found out they do not offer a return company label.

According to their company store, shipping on their end was 7.95

No big deal, I don't have a problem with absorbing that cost. When I tried to mail it back, the cheapest cost was fed ex with 34.00! (Which was who they shipped with) USPS was 36.00!

I called 2 separate customer service lines and was told by the representive and their supervisor that no company label is provided. I informed them I was fine paying for their cost of return, and informed them of what my cost to send it back, not having a company label. They just kept reciting the company line of not paying for returns. I informed them in the past I have had to return items I purchased from a company and they provided a company label then taking the return cost from my refund. The MOST I had ever paid for a return was 12.00. Again, I was given the company line. I would like to have a label with a reasonable return cost. I am so unhappy with this experience that I would never purchase a product from them again!

Product or Service Mentioned: Waterpik Water Flosser.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $34.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service was not helpful.

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