Waterpik
Waterpik Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Waterpik has 2.7 star rating based on 56 customer reviews. Consumers are mostly neutral.
67% of users would likely recommend Waterpik to a friend or colleague.
- Rating Distribution
Pros: Product, Excellent purpose but mold is huge problem, Great product - i bought two.
Cons: Customer service, Deceptive advertising, Waterpik i bought at walmart.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Waterpik has 2.7 star rating based on 56 customer reviews. Consumers are mostly neutral.
67% of users would likely recommend Waterpik to a friend or colleague.
- Rating Distribution
Pros: Product, Excellent purpose but mold is huge problem, Great product - i bought two.
Cons: Customer service, Deceptive advertising, Waterpik i bought at walmart.Recent recommendations regarding this business are as follows: "Hire competent customer service reps!", "If you care about your dental health you should buy this product immediately. I wrote the consumer representative at the company (it is titled PissedConsumer LOL) and received a response the next day telling me my comment had been received. I would be glad to update this post when they tell me the final answer to my issue. Either way, a very worthwhile product.", "Get everything in writing", "Do not purchase these. If they are broken they will not give you your money back", "Buy from a different manufacturer.".
Most users want Waterpik to offer a solution to their issues.
Review authors value the most Insurance Plans Acceptance and Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Waterpik Reviews
"Excellent service"
Great, quick and helpful. Very efficient system. One phone call and the problem is solved. Ill buy a new WaterPik when this one wears out.
"Defective shower head"
Defective shower head !Brand new out of the package , broken setting selector! !horrible customer service!After asking to speak to a manager several times...
Plymouth, Massachusetts
Defective shower head
Defective shower head !Brand new out of the package , broken setting selector! !horrible customer service!After asking to speak to a manager several times because of poor customer service,I was left on hold !
Had to call back and got the same story !Wanted pictures ! Wanted to Remote video me with the shower head! I had REPEATEDlY stated it was an internal shower head problem and video conferencing mens not necessary! !Was told to return to store because they would take 14 -21days to replace and once replaced the warranty was OVER!
The customer service SUCKED! Both conversations were nothing but stupid questions and pushback to get me off
the phone and for me to return the item to the store ! no help!
Customer resolution was never present in any conversation! Wanted me to argue and jump through hoops with a brand new item , box, and receipt!
User's recommendation: Hire competent customer service reps!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lauderdale, Florida
Could get no answer when I called customer service!
Answer the phone!
It took me three phone calls to finally speak with a representative. Her name was Anna.
She understood my issue I was having with my water pik unit and she was very understanding.
She is sending me a replacement and I could not be happier. I cannot wait to receive it. When the unit works properly it is a wonderful product. I am now going to be a very satisfied customer again.
Hopefully! Thank You Water Pik.
Thousand Oaks, California
Excellent service
Great, quick and helpful. Very efficient system.
One phone call and the problem is solved. Ill buy a new WaterPik when this one wears out.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sanford, Florida
Resolved: Help - my WP862 complete care 500 (brush) won't work.
Company fixed the issue and I have been provided with apology. Bought the exact same machine because I really liked it.
However, found out that the toothbrush (which had stopped charging) was the entire issue and the new toothbrush charges fine on my old machine. My question is "why don't they sell the electric toothbrush part by itself when replacement is needed rather then making us buy the entire machine again?" While I love the machine I will never purchase it again.
I am in desperate need of help as I have had to use a (shudder) manual brush for the past three days hoping my pik will decide to work properly. Needless to say my husband is tired of the whining but does't understand as he is a (shudder again) manual toothbrush fan. I know you are wondering how we have made it to 49 1/2 years of marriage with such a vast chasm in thought but there it is. Please tell me how to either replace the toothbrush (not optimal this month) or tell me how to give mouth to bristle resuscitation to my pik.
Your product is fantastic and my teeth are feeling the difference and are not happy. And yes, those are my real teeth (you did some math and figure I am well past my nice smile, didn't you?) LOL Anyway, looking forward to hearing from you soon unless you know a good divorce lawyer.
JK. Have a great day.
User's recommendation: If you care about your dental health you should buy this product immediately. I wrote the consumer representative at the company (it is titled PissedConsumer LOL) and received a response the next day telling me my comment had been received. I would be glad to update this post when they tell me the final answer to my issue. Either way, a very worthwhile product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: They dont answer me and dont cancel my order
Company fixed the issue and I have been provided with full refund.
I told them to cancel my order, and they still sent it to me. Now, there's zero contact with them after 24 hours. Total scammers, don't buy from them!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Moscow, Central Federal District
Replacement waterplk
My device stopped working weeks ago and I called and was promised a free replacement, as it was under warranty, but no replacement has yet shown up.
Preferred solution: Deliver product or service ordered
User's recommendation: Get everything in writing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chico, California
Waterpci Fusion 2.0 tow purchased both will not work and Waterpic says theytwont take them back!
November 18, 2024
Water Pik, Inc.
1730 East Prospect Rd Fort Collins,
CO 80553
Senior Management,
Re: IMMEDIATE ACTION REQUIRED - Two Defective Sonic Fusion 2.0 sf-04 20****HAP Model # SF-04C
I am writing to express my extreme dissatisfaction with both the defective Sonic Fusion 2.0 Waterpik units I purchased through Amazon as staff gifts, and more importantly, your company's completely inadequate customer service response. Both defective units are enclosed.
Despite my previous positive experience with Waterpik products, both units are non-functional.
Your customer service response has been nothing short of abysmal:
1.Your chat support system has proven to be an absolute waste of time
2.Your support team has provided nothing but circular responses and deflection
3.Multiple reset attempts, as directed by your representatives, have failed to resolve the issue
4.Most egregiously, your team appears to be deliberately stonewalling customers until they give up in frustration
The volume and pattern of these issues suggest this is not an isolated incident but rather a systematic approach to avoiding responsibility for defective products. This is absolutely unacceptable from a company of your standing.
I demand immediate resolution of this issue through either:Immediate replacement of both units with guaranteed functional productsFull refund plus compensation for time wasted dealing with your ineffective support system
I expect a response within 5 business days. If this matter is not resolved satisfactorily, I will:
1.File formal complaints with relevant consumer protection agencies
2.Share my experience across all major review platforms
3.Pursue all available legal remedies
A company's true character is revealed by how it handles product failures.
So far, Water Pik has failed this test spectacularly. Awaiting your immediate response,
Timothy Vande Heiden J.D.
21 Valley Court
Chico, CA 95973
User's recommendation: Do not purchase these. If they are broken they will not give you your money back
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLatest waterpik I bought 8/25/24 on amazon is a lemon
On 8/25/24 I purchased. watererpik flosser cordless pulse with proof of purchase ,model number WF-20CD010 .
On the Botton of the box is another # 240329AU.
The flosser worked fine until latter part of September when the white tube inside the water reservoir became detached from the upper part of the pic so that no water water could pass thru when I put the flooser on high, then would have to take off the reservoir and reattach the tubing which was a pain in the neck.It is too late to return it but thought you would like to know about my problem. Have bought several of waterpiks in the past without consequence.Thank you for reading this
Preferred solution: Full refund
User's recommendation: cannot speak for future customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jensen Beach, Florida
I need the water hose and the head for a model WP 100 W
Weird
The message went out "pissed consumer" and I don't know why that is because I am certainly not pissed. I have received no response and I would really like to talk to somebody.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI love this product and would like to order one more.
I ordered two Waterpik Sonic Fusion 2.0 Flossing toothbrushes, one for myself and one as a gift. I have just learned that the second toothbrush I ordered is not working.
How may I return it and have it replaced? Thank you.
- Great product - i bought two
Preferred solution: Replacement, ex
Bakersfield, California
Replacment of batteries
I have an older model hand-held waterpik. It's been idle for months because I need batteries.
I can't seem to find the ones I need. I have tried Amazon,Target and Walmart. I am 76 and a widow. I am easily confused.
I have purchased batteries AA lithium and non. None of them are the same size as the old ones. With what I have spent on batteries I could have purchased a new waterpik!
Can you help me? Thank you!
User's recommendation: I have purchased a newer model, and I still can't make it work
Saratoga Springs, New York
What’s wrong
I didnt get a Manuel or instruction guide. I called to warranty my Expensive flosser and was told that it would only email me coupons to buy more items.
The Company would not even consider a $15.00 rebate because I use a coupon where I bought it.
Totally unacceptable and ridiculous.
User's recommendation: Buy from a different manufacturer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy tooth brush broke
My toothbrush replacement broke off on the battery base, and I cannot put a new replacement toothbrush on there. It would be nice if you sold extra battery base sticks that hold your toothbrush, instead of requiring the purchase of a whole new unit.
My floss base works fine. I do like the toothbrush and the water-pik being separate, and not as one unit.
Preferred solution: You should sell extra battery base toothbrush holders
Asheville, North Carolina
Noise when cleaning
Myhusbands waterpik 600 series broke and we are getting a free replacement, which is wonderful. But why on earth does it take 14 days to send a replacement? Seems way too long.
Clermont, Florida
Plastic black plug
My water pic is loosing water through the black nozzle and the water is all over my counters and over the switch!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAttn: Refunds Team
Order #ES140****. Just purchased @12:15 today.
Spoke with Anna. She said to send you email asking for a refund for Coupon Code WINTER2023.
- Had parts for my waterpik
User's recommendation: Refund received! Customer service was able to solve my issue!!
About
, , , ,
Waterpik is a company that focuses on distributing personal and oral healthcare products. It was founded in 1962 and its head office is located in Fort Collins, CO. The company sells a large number of products like water flossers, toothbrushes, complete care sets and many more. Aside from that the company offers a wide range of bathroom products like hand held shower heads, fixed mount shower heads, eco flow and rain shower heads and bath tubes.
Waterpik is ranked 78 out of 1690 in Medical Supplies and Equipment category
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Call the company. All of their flossers have a warranty and they're really good about replacing things if they don't work.