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Exchange, Refund and Cancellation Policy
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1 comment

I bought WD-450 and the battery died in less than a year. Called customer service and they gave me a real hard time.

I even put the phone on speaker phone so they rep could hear the battery dying. Finally, the rep gave me a fax number and an email address. I sent proof of purchase to both places. 2 weeks later, I call to follow-up and a customer service rep tells me the replacement had not been sent to me and if this was the first Waterpik I had ever returned.

I assured her I had never returned anything to Waterpik and she told me she was going to process the replacement. Both times, during my calls I got the impression Waterpik did not want to stand behind their warranty.

Product or Service Mentioned: Waterpik Wp-450 Water Flosser.

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Deliver product or service ordered.

I liked: Product, Fact that waterpik responded quickly to my claim.

I didn't like: Not honor the warranty-argumentative.

Company wrote 0 public responses to the review from Oct 23, 2017.
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Anonymous
#1383362

Today I received the replacement Waterpik product. I'm sorry that I based my original posting based on the information I received from customer service.

I now can confidently say that Waterpik stood behind it warranty and the replacement product was sent to me timely. Thank you Waterpik

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