I have contacted them and since I didn't have a receipt from over a year ago they won't do anything. Very rude and have no intentions of ever buying from them.
I am a senior citizen on a limited income and can't afford to replace it. They really didn't care. I know people who have dealt with other great companies like Keurig that ask no questions and replace it. I have had many products from this company products and have never had will NOT buy anymore since they were so unhelpful.
I am deeply disappointed in the way they handled this and would like to try and connect with the CEO office. Unfortunately their phone number is almost impossible to find
Product or Service Mentioned: Waterpik Wp-462 Water Flosser.
Reason of review: Poor customer service.
Monetary Loss: $54.
Preferred solution: send me a new water flosser.