Their customer service is absolutely horrendous. I had never experienced anything like this.
I bought my waterpik through their web store and they ended up adding charges that had not been disclosed in the invoice. I did not agree with the extra charges so I tried to return the product. The person who I was talking to laughed at my face. I asked to talk to a supervisor and it was not much better.
They were incredibly rude to the point that, after I hung up the phone, I was left wondering what had just happened.
I feel like I was scammed out of $80 when I bought this product. I will never buy anything from this company again.
Review about: Waterpik Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $80.
Preferred solution: Full refund.
I didn't like: Deceptive advertising, Customer service was not helpful.